Twinkle Healthcare Group — Privacy Policy

Who We Are

Twinkle Healthcare Group includes:

• Twinkle Autism Therapy — in-home & clinic ABA services
• Twinkle Pediatric Psychology — behavioral & mental health care for children and teens
• Pediatric Psychology Testing — diagnostic and educational assessments
• Twinkle Adult Psychiatry — counseling and medication management for adults

Information We Collect

We collect only the information needed to provide care, communicate with you, and operate our services. Types of information we may collect include:

• Contact & demographic information: name, phone, email, address, relationship to patient.
• Protected Health Information (PHI): clinical notes, diagnoses, treatment plans, appointment records, and other medical information, handled in accordance with HIPAA.
• Non-personal/technical data: browser type, IP address, pages viewed, and usage data collected via analytics to improve the website experience.

How We Use Your Information

We use collected information to:

• Provide and manage clinical care, appointments, and telehealth services.
• Communicate with you about appointments, results, and care coordination.
• Process billing, insurance, and other administrative tasks.
• Improve our websites and services through aggregated analytics.

We do not sell your personal information or PHI for marketing purposes.

HIPAA & Confidentiality

As healthcare providers, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your medical records and PHI are kept secure and shared only with authorized staff involved in your care or as required or permitted by law.

You have the right to request access to your records, ask for corrections, and request restrictions on certain uses and disclosures of your PHI. To exercise these rights, contact us using the details below.

Data Security

We implement administrative, technical, and physical safeguards designed to protect your information. Our websites use SSL encryption for data in transit, and clinical systems are secured to industry standards. While we work to protect your data, no online system is completely risk-free.

Cookies & Tracking

We use cookies and similar technologies to improve site functionality and analyze usage. You can manage cookie settings in your browser; disabling cookies may affect site features.

Children’s Privacy

Our services are intended for parents, guardians, and adult clients. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child’s information was collected without proper consent, please contact us.

Third-Party Services

We may use trusted third-party vendors for appointment scheduling, telehealth, billing, and analytics. These providers are contractually required to protect your data and comply with applicable privacy laws, including HIPAA where relevant.

Your Rights

Depending on where you live, you may have rights to access, correct, or delete personal information, and to withdraw consent for certain communications. To exercise any rights or to submit a privacy request, please contact us below.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the effective date of any changes. Continued use of our services after changes are posted constitutes acceptance of the updated policy.